Privacy Policy

Preamble

Your privacy is very important to SynDaver. We are committed to protecting your information and want you to be familiar with how we collect, use and disclose personal data we may collect from visitors and any other individual or entity (“users,” “you,” or “your”) who visit our website.

This Privacy Policy is meant to help you understand what data we collect, why we collect it, what we do with it and how we protect it, as well as your individual rights related to how your data is handled and used.

Please familiarize yourself with our privacy practices and let us know if you have any questions. By using our website, you signify your acceptance of this Privacy Notice. If you do not agree to this Privacy Notice, please do not use our website.

Irrespective of which country you live in, you authorize us to transfer, store and use your information in the United States, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. Learn more about our data transfer operations in the “International Transfer” section below. If you do not agree to the transfer, storage and use of your information in the United States, and any other country where we operate, please do not use our website.

If you have any questions or comments about this Privacy Notice, please submit a request to info@syndaver.com

Privacy Notice Introduction

SynDaver welcomes the interest you have expressed in our company, solutions and services as exemplified by your visit to our website, syndaver.com. With a view to ensuring compliance with all relevant data privacy regulations, our website has been configured to make our Privacy Notice as conspicuous and easy to find as possible. Similarly, this Privacy Notice has been designed to detail in a clear and transparent manner how we manage your data when you engage with us via our digital properties, including, but not limited to, our website, social media pages and promotional emails.

When This Privacy Notice Applies

Our Privacy Notice applies to all of the services and products offered by SynDaver and its affiliate, SynDaverX. Our Privacy Notice does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you, or other sites linked from our website. Our Privacy Notice does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Terms of Use

By accessing or using the SynDaver website in any manner, you also agree to be bound by our Terms of Use (the “Agreement”). Please read the Agreement carefully. If you do not accept all of the terms and conditions contained in or incorporated by reference into the Agreement, please do not use the SynDaver website.

Personal Data We Collect

We collect information, including personal data, to provide better services to all users. We use the term “Personal Data” to refer to any information that identifies or can be used to identify you. Common examples of personal data include: full name, business address, email address, date of birth, digital identity, such as a login name or handle, information about your device and certain metadata.

“Sensitive Personal Data” refers to a smaller subset of personal data that’s considered more sensitive to the individual, such as race and ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, home address, genetic or biometric information, physical or mental health information, medical insurance data or sexual orientation. SynDaver does not collect or use Sensitive Personal Data via its website and asks that you do not provide us with Sensitive Personal Data.

We collect Personal Data in the following ways:

  1. Information You Give to Us

Account Data

When registering on our website, we will use the following personal data to complete your ecommerce transactions:

  • First name and last name
  • Business name
  • Shipping address
  • Email address

By registering, you are agreeing to receive communications from SynDaver directly related to the products you purchase, the care and storage of those products and any new product offerings we believe would be of interest to you.

Social Data

When you interact or communicate on social media channels/pages/promotions and blogs, e.g., when you click on “like” or “share,” when you post and share comments, your personal data is processed by a third-party that provides SynDaver with social listening services. This means that the third party providing social listening services will retain a copy of your online publicly available interactions to which the third party has provided us access.

  1. Information We Obtain from Your Use of Our Website

We collect certain information automatically, such as your operating system version, browser type and internet service provider. When you use our website, we automatically collect and store this information in service logs. This includes: details of how you used our site; Internet protocol address; and cookies that uniquely identify your browser. We may also collect and process information about your location. The information we collect is statistical data and may or may not include Personal Data, but we may maintain it or associate it with the Personal Data we collect in other ways or receive from third parties.

  1. Third-party cookies or other tracking technologies

We use cookies, web beacons and similar technologies when you interact with us on our website and when using our social media pages and receiving our emails. Our third-party advertising and analytics partners include WooCommerce, Google Analytics, Multiview and Get Site Control. A cookie is a piece of script that is placed automatically on your computer’s hard drive when you access certain websites which, in serving to identify your unique browser, provides a means to personalize and accelerate the speed of your site experience. Web beacons represent script written into the underlying code of the website and are designed to help inform the owner about site performance by recording the instances in which a given action is being undertaken by web visitors, e.g., it might record that you clicked on a video, filled out a form and/or entered the site via a certain page and left by another.

Cookies can assist in different ways, but are typically categorized based on the role they fulfill and the value they provide:

  • Required Cookies – Used to ensure that the website functions properly. These would be used to ensure any preferences you have expressed in engaging with our site are properly recorded for your next visit.
  • Analytics Cookies – Used to measure and analyze digital channel usage by visitors at an aggregate level so as to provide a basis for improving performance.
  • Advertising Cookies – Used to enable online advertising, allowing SynDaver to potentially serve online ads when you leave syndaver.com associated with an explicit or implicit interest you have expressed during your visit(s) to syndaver.com.
  • Social Media Cookies – Used to enable integration of social media into the website, so that you can share or like SynDaver content via your preferred social network.

Web beacons, cookies and other tracking technologies do not automatically gather personally identifiable information about you. This occurs only if you voluntarily submit personally identifiable information, such as registering for or sending e-mails. In these cases, these automatic tracking technologies can be used to provide further information about your use of the websites and/or interactive e-mails to improve their usefulness to you. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website, most of the features will be still accessible without cookies. We do not track signals, plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place. Likewise, our site does not support third-party behavioral data tracking.

How We Use Information We Collect

We use your personal data in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:

  1. To inform you about products and services available from SynDaver
  2. To authorize access to our website and online product catalog
  3. To provide you with products and services
  4. To administer content, promotion, sweepstakes, surveys, voting polls or other features
  5. To communicate about and administer your participation in special programs, surveys, contests, online campaigns, online programs, sweepstakes and other offers or promotions as well as to deliver pertinent emails
  6. To improve customer service
  7. To respond to and support users regarding the website and their use of our products
  8. To comply with all applicable legal requirements
  9. To investigate possible fraud or other violations of our Terms of Use or this Privacy Notice and/or attempts to harm our users

We use the information we collect from our website to provide, maintain and improve the user’s online experience, to develop new products and services, and to protect SynDaver and our users.

We use information collected from cookies and other technologies to improve the user experience and the overall quality of our products and services. For example, we may use your personal information to see which web pages you visit at our website, which web site you visited before coming to ours and where you go after you leave our website. We can then develop statistics that help us understand how our visitors use our website and how to improve it. We may also use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

We will ask for your consent before using information for a purpose other than those set out in this Privacy Notice.

Our Legal Basis for Collecting Personal Data

Whenever we collect Personal Data from you, we may do so on the following legal bases:

  1. Your consent to such collection and use
  2. Out of necessity for the performance of an agreement between us and you, such as your agreement to use our products and services
  3. Our legitimate business interest, including but not limited to the following circumstances where collecting or using Personal Data is necessary for:
    • Intra-organization transfers for client data for administrative purposes
    • Product development and enhancement, where the processing enables SynDaver to enhance, modify, personalize or otherwise improve our services and communications for the benefit of our users, and to better understand how people interact with our website
    • Communications and marketing, including processing data for direct marketing purposes (subject to your opt-in for these purposes) and to determine the effectiveness of our promotional campaigns and advertising
    • Enhancement of our cybersecurity, including improving the security of our network and information systems
    • General business operations and diligence

In each circumstance, we weigh the necessity of processing your data with your privacy and confidentiality interests as a key priority, including taking into account your reasonable expectations, the impact of processing and any safeguards that are or could be put in place. In all circumstances, we limit such processing for our legitimate business interest to what is necessary for normal purposes.

Sharing Personal Data with Others

We do not sell or trade your personally identifiable information to outside parties. However, there are certain circumstances in which it may be necessary to disclose your personal data with others.

We may disclose your Personal Data:

  • We will share personal data with companies, organizations or individuals outside of SynDaver when we have your consent to do so
  • To our third-party partners who assist us with services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, CRM, identity management, marketing intelligence, auditing and other services. It is our policy to only share Personal Data with contractors, service providers and other third parties who are bound by contractual obligations to keep Personal Data confidential and to use it only for the purposes for which we disclose it to them. Under certain circumstances, you may avoid having us share your information with our vendors by not granting us permission to share your information. This may limit your access to their services through the website. We do not share personal information with third parties for their own marketing purposes.

Other uses and disclosures:

  • We may also use and disclose your personal data as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others; and (d) to detect, prevent, or otherwise address fraud, security or technical issues.
  • In addition, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • We may share aggregate and anonymized/pseudonymized Personal Data to third parties in order to promote or describe use of the website for research, marketing, advertising or similar purposes.

Sharing Personal Data with Others

Your provision of Personal Data is required to use certain parts of our website and product catalog. If you fail to provide such Personal Data, you may not be able to access these pages.

Third-party links and services

This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which SynDaver links. The inclusion of a link on syndaver.com does not imply endorsement of the linked site or service. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Further, it is up to the user to take precautions to ensure that whatever links the user selects is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites may have their own privacy policies, which the user will be subject to upon linking to the third party’s website. SynDaver strongly suggests that you review the third party’s terms and policies to understand how your personal data may be processed by those other organizations.

How do we secure your personal data?

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Our website is scanned on a regular basis for security holes and known vulnerabilities to ensure your visit is as safe as possible. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

How long will the Personal Data be kept?

We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you; (ii) to pursue our legitimate business interests; (iii) whether there is a legal obligation to which we are subject, resolve disputes and enforce our agreements.

International transfer

Your personal data may be stored and processed in any country in which we have facilities and/or in which we engage service providers, and by using syndaver.com you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data. If you are located in the EEA, your personal data may be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here). For transfers from the EEA to countries not considered adequate by the European Commission, we will implement suitable safeguards and rely on legally-provided mechanisms to lawfully transfer data across borders to ensure that your Personal Data is protected.

Your Choices and Accessing, Updating or Deleting Your Personal Data

Whenever you use our website to purchase products, our goal is to provide you with choices about how we use your personal data. We also aim to provide you with access to your Personal Data. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. Subject to applicable law, you may obtain a copy of personal information we maintain about you or you may update or correct inaccuracies in that information by contacting us or submitting an inquiry to info@syndaver.com.  To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated in the How to Contact Us section below.

European Users’ Rights With Respect to Personal Data

Some data protection laws, including the European Union’s General Data Protection Regulation (“GDPR”), provide you with certain rights in connection with Personal Data you have shared with us. If you are resident in the European Economic Area, you may have the following rights:

  1. The right to be informed. You are entitled to be informed of the use of your Personal Data. This Privacy Notice provides such information to you.
  2. The right of access. You have the right to request a copy of your Personal Data which we hold about you.
  3. The right of correction: You have the right to request correction or changes of your Personal Data if it is found to be inaccurate or out of date.
  4. The right to be forgotten: You have the right to request us, at any time, to delete your Personal Data from our servers and to erase your Personal Data when it is no longer necessary for us to retain such data. Note, however, that deletion of your Personal Data will likely impact your ability to use our services.
  5. The right to object (opt-out): You have the right to opt-out of certain uses of your Personal Data, such as direct marketing, at any time.
  6. The right to data portability: You have the right to a “portable” copy of your Personal Data that you have submitted to us. Generally, this means your right to request that we move, copy or transmit your Personal Data stored on our servers / IT environment to another service provider’s servers / IT environment.
  7. The right to refuse to be subjected to automated decision making, including profiling: You have the right not to be subject to a decision and insist on human intervention if the decision is based on automated processing and produces a legal effect or a similarly significant effect on you.
  8. The right to lodge a complaint with a supervisory authority.

To make these requests, you may contact us using the contact information below, and we will evaluate all requests in accordance with applicable law.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authority is available here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

Changing or Deleting Your Information

You may update or correct information about yourself by making changes by emailing us at info@syndaver.com. We may retain an archived copy of your records as required by law, to comply with our legal obligations, to resolve disputes, to enforce our agreements or for other legitimate business purposes.

We may contact you to request that you update your Personal Data on a regular basis to ensure its integrity for the purposes of ongoing data management.

Our Opt-in/Opt-out Policy

By providing an email address on the SynDaver website, you agree that we may contact you in the event of a change in this Privacy Notice, to provide you with any service related notices, or to provide you with information about our events, services, or related information.

For purposes of this Privacy Notice, “opt-in” is generally defined as any affirmative action by a user to submit or receive information, as the case may be.

We currently provide the following opt-out opportunities:

  1. At any time, you can follow a link provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from us to unsubscribe from the service.
  2. At any time, you can contact us through info@syndaver.com or the address or telephone number provided below to unsubscribe from the service and opt-out of our right per your consent under the terms of this Privacy Notice to share your Personal Data.

Notwithstanding anything else in this Privacy Notice, please note that we always reserve the right to contact you in the event of a change in this Privacy Notice, or to provide you with any service related notices.

Children

The SynDaver website and associated digital properties are not directed to children under the age of 16, and we do not knowingly collect personal data from children. It is, however, SynDaver’s policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children. If a parent or guardian becomes aware that his or her child has provided us with his or her personal data without their consent, please contact us via info@syndaver.com. If we become aware that a child has provided us with personal data, we will delete his/her data from our files. If you have any questions about this privacy notice or about the way SynDaver uses your personal data, please submit an enquiry at info@syndaver.com. Alternatively, you have the right to lodge a complaint with a supervisory authority in your country or region.

Changes to this Privacy Notice

Our Privacy Notice may change from time to time. We will not reduce your rights under this Privacy Notice without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services or programs, email notification or privacy policy changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

Revisions: August 19, 2019

How To Contact Us

SynDaver 8506 Benjamin Road Tampa, FL 33634 Tel: (813) 600-5530 Email: info@syndaver.com

James JudgePrivacy Policy